No help from credit department

<p>On 28 Jan I made a payment to you of R500</p> <p>After MONTHS of calling in to your useless call centre to enquire WHY my installment is so high considering I have never missed a payment. The explanation is simple, FINRITE has added premiums for a whole year. Now I have to pay them all off at once. IT WAS NOT MY FAULT THAT THE PAYMENTS HAD NOT BEEN GOING OFF ALL THAT TIME!!!!!!</p> <p>NOW ITS MESSING WITH MY CREDIT SCORE!!!!!!!!!!!!!!!!! AND MY PATIENCE.</p> <p><br />No one wants to help me resolve the matter but you harrass me with SMS's and emails. You make it seem like Im avoiding payment when Im in the store every month trying to sort this out.</p> <p> </p>