No gift supp**** with purchase as advertised

I purchased a Givenchy perfume online and the promotion included a free lipstick with the purchase of any Givenchy item purchased online between 15 Novem and 15 December. I still have a copy of this advert. I did not receive the gift and made several calls to the call centre where I was assured the matter had been escalated and the item would be delivered. This has not happened. I have sent TEN emails to the Red Square customer support email address which I have on record and continue to get automated replies promising a response within the next 24 hours. Not one of these emails had been responded to on a personal level.This is false advertising as the gift was not supp**** and the promised customer support is non existing. The original order confirmation was on 10 December 2015<br> I find this dishonesty unacceptable as well as the lack of customer support. I see on HelloPeter this is not the first time this has happened.