No Further feedback to complaint as promised
My complaint was lodged with Edgars, I recieved a call and a ref number, however after this call I was told that I would recieved feedback in 2 to 3 days, this has now been 2 weeks, when I call the toll free number I get cut off and cannot get transferred, this is really bad service.. It has just been compounded I cannot understand how a big company is so careless with their customers
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Edgars's replyOfficial
17 Nov 2015, 16:45Hello cer1010,
Thank you for bringing this matter to our attention. Please be advised the query was referred to the Merchandise manager but it is difficult to locate as we need more details as to what the adverti*****t was about. Feedback will be given to you.
You reference number is still the same: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised the query was referred to the Merchandise manager but it is difficult to locate as we need more details as to what the adverti*****t was about. Feedback will be given to you.
You reference number is still the same: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Edgars's reply17 Nov 2015, 16:45
Official
Hello cer1010,
Thank you for bringing this matter to our attention. Please be advised the query was referred to the Merchandise manager but it is difficult to locate as we need more details as to what the adverti*****t was about. Feedback will be given to you.
You reference number is still the same: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised the query was referred to the Merchandise manager but it is difficult to locate as we need more details as to what the adverti*****t was about. Feedback will be given to you.
You reference number is still the same: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***