NW
Nikki W

1 reviews | Active since Oct 2011

26 May 2017, 08:53

No follow up

<p>I order a product from Edgars on Friday 19th May. On Monday the 22nd i thought i would check up on it. I saw it had been cancelled. No reason given. I had to then phone and check why - apparently there was no stock even though the website was still showing 2 available. I then got told someone would call in 2 days. Today Friday 26th I called again and they said they are refnding me which takes 7-10 days. Quick to take money but not to pay it back or even coreespond with me. I would like to order another item but im scared this will hapen again and by the time i get my refund the other item will probably be ut of stock. Experiencing such bad service is not what i expected from Edgars.</p> <p>My reference number is ********** 0286/go</p>

0
Replies (1)
Edgars
Edgars's reply26 May 2017, 12:10
Official

Please accept our sincere apologies for the lapse in service with your online refund.

We have escalated your query to the online refunds team.The credit card refund takes 7-10 working days .

Kind regards

The Edcon Customer Experience Team