No Feedback till today

Last week Friday I went to Edgars Menlyn to exchange a jean and when I got there I didn't find the size, went to customer service so that they can check in other branches was helped by the lady Tisetso and Eastgate had the size I was looking for.Asked Tisetso to get that correct size for me at Menlyn and she told me that she will call the store on Saturday to confirm if they have that size and request them to send it to Menlyn then she will get back to me on Saturday for feedback.Till today im still waiting for the feedback I don't know if the jeans is at Menlyn or what happened and I left my contact details and everything so that she can get back to me.<br> <br> This is totally unacceptable as I need to know if the jean are in the store or what, now im sitting with the jeans that I cant do anything with them since im waiting for her to get me the correct size and get back to me.<br> Getting back to your client is the most important thing in a customer service environment so if this is the king of service Tisetso is giving to the customers then the store will get lots of complains.