DR
Duncan R
1 reviews | Active since May 2012
27 Mar 2016, 11:34
No feedback provided
Hi Guys<br> <br> After speaking to your consultants this past week, I was promised to be given the new installment that was due and payable.<br> <br> After assurances by both Kribashnee (Edcon RCO Call Centre Agent) and Natalie (Baywest Sunglass Hut) I would be called back by COB on the 23rd with this value. Nothing.<br> <br> #***<br> <br> What is the recalculated amount that needs to be paid please? I do not want to be charged interest for something that was out of my control.
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Edgars's replyOfficial
30 Mar 2016, 10:07Hello DLLRodgers,
It is with great displeasure to hear about your overall service experience.
Kindly accept our sincere apologies for the lapse in service experienced.
Please be advised that your query is referred to our regional credit office management to address. Feedback confirming the correct instalment due for this month will be communicated to you.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience.
Kindly accept our sincere apologies for the lapse in service experienced.
Please be advised that your query is referred to our regional credit office management to address. Feedback confirming the correct instalment due for this month will be communicated to you.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply30 Mar 2016, 10:07
Official
Hello DLLRodgers,
It is with great displeasure to hear about your overall service experience.
Kindly accept our sincere apologies for the lapse in service experienced.
Please be advised that your query is referred to our regional credit office management to address. Feedback confirming the correct instalment due for this month will be communicated to you.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience.
Kindly accept our sincere apologies for the lapse in service experienced.
Please be advised that your query is referred to our regional credit office management to address. Feedback confirming the correct instalment due for this month will be communicated to you.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,