<p>on 02.09.16 I completed an online application for Edgars account credit and no one called me to say if it was approved or not until I called 08.09.16.<br />I was then told to resend my 3 Month bank statement which I did 08.09.16 to ********** <p>I then resent it 13.9.16 and copied ********** and ********** into the email stated that they do get back to me by close of business then they do not need to bother contacting me.</p> <p>An automated response came through saying that they will deal with my enquiry within 48 hours. Even though i sent the email , still no one attempt to call me.</p> <p>i called 14.09.16 to ask what is happending and i was on hold for almost 1 hour speaking to 3 different people and was promised that a Supervisor will call me .<br />To date, still no response. each time I call. they put me on hold for almost 30 mins.<br />This is DAM pathetic for a big company like yourselves.</p> <p>I have wasted so much money in airtime calling and still Edgars H/O cannot help me.</p> <p>I would like to know if my account has been approved , and if i will be compensated for this whole delay,</p>
As discussed telephonically please be advised your query is referred to our regional credit office for new accounts applications. Feedback confirming the status of your application will be communicated back to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
As discussed telephonically please be advised your query is referred to our regional credit office for new accounts applications. Feedback confirming the status of your application will be communicated back to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Why should this take so long?
WHy you I , the consumer wait from 9th September
Why should this take so long?
WHy you I , the consumer wait from 9th September
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