TS
Tatum S

1 reviews | Active since Jul 2012

05 Feb 2015, 15:14

No feedback or communication

After a continual struggle with the Accounts department I made the decision I would rather cancel my Edgars Account rather than be concerned with the maladministration of my account.<br> I asked for a final detailed account statement and banking details so that I may settle my account and request to have it closed.<br> Instead I was sent a letter stating my account balance. As I did not want the account to remain open I paid the balance stated in the letter. I stated in a responding email that I still wanted a detailed account balance and a confirmation that the account was closed.<br> All my emails just bounced back. I tried using the Edgars service provider \getclosure"for complaints"

0
Replies (1)
Edgars
Edgars's reply06 Feb 2015, 16:50
Official
Hello NoSpaces,

We tried contacting you at 04:40 PM but we couldn't reach you. Please note the current payment of R 5625.51 is reflecting on your account. Your current balance is R00.00 and the accounts department would need verification in order for you to close off the account. Kindly contact them on ***and our friendly consultants will gladly assist you and even send you a paid up letter.

Your reference number is: ***/GO

Thank you for your continued support and loyalty

Kind regards.
Edcon customer experience team,
***

Best regards,