LR
Leandi R
1 reviews | Active since Jan 2015
06 May 2015, 11:02
No feedback or answer
I made a huge mistake last week and overpaid my monthly Edgars instalment. I contacted Edgars Call Centre and they informed me to go to the nearest store with a letter, bank statement and copy of my ID and they will arrange a refund. I did the aforementioned on 28 April and the lady at the store said that she will contact me on 04 May with an update. I haven't heard anything and tried calling the store number ***) but no answer. I was told by the Call Centre that I should contact *** / 9250 but also no answer. Please can someone help me with this =(
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Edgars's replyOfficial
07 May 2015, 16:59Hello Leandi05,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you.
Kindly be advised that we have forwarded your query to our accounts department to look into and assist.
Feedback will then be provided to you
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you.
Kindly be advised that we have forwarded your query to our accounts department to look into and assist.
Feedback will then be provided to you
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply07 May 2015, 16:59
Official
Hello Leandi05,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you.
Kindly be advised that we have forwarded your query to our accounts department to look into and assist.
Feedback will then be provided to you
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you.
Kindly be advised that we have forwarded your query to our accounts department to look into and assist.
Feedback will then be provided to you
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***