No feedback on new account

I app**** for a new Edgards Account through the Northgate shop. I was told they would give me feedback in 3 days and this was last week Tuesday and up to now I haven't heard anything from them. Calling the shop I was asked to check this week and was now told they only revert to people who would have been approved. The lady who answered the phone even raised her voice when I tried to ask if it was not the right thing to communicate regardless of what the outcome was. So as we speak I don't know if it was approved or declined.