No feedback on closing of deceased's account!!!!!!

My mother passed away on 20/03/2015. Despite the Edgars VIP funeral benefit being paid out already and both a scanned copy of her death certificate as well as a certified copy of her death certificate having been emailed to the email address provided [Email Removed] on 15/04/2015 and 11/05/2015, respectively, THE ACCOUNT IS STILL OPEN!!!!!! I have yet to receive any of the promised responses to my emails that were sent. And even though the funeral benefit was paid on the accountholder's life, they are STILL charging a deceased person for the VIP benefit and sms'ing statements to a deceased person's cell number, with no contact details provided. With the very same documents I have supp**** to Edgars, I have had insurance claims admitted, funeral benefits paid out and bank and other retail accounts closed so I cannot fathom why Edgars cannot get such a simple thing sorted out or even provide any feedback, at the very least. Edgars has made dealing with my mom's death an absolutely traumatic affair and I have already made arrangements to end all my own business dealings with them because of this and I am making sure everyone I know hears about their non-existent service.