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Caron M

1 reviews | Active since May 2018

04 May 2018, 07:59

No feedback on cellphone insurance claim

On the 7th of April 2018, I visited the Edgars Tygervalley branch for a cellphone insurance claim. I was informed that it takes 3 weeks. After having my device for just over 3 weeks, I was told that the insurance company needed to speak to me to get a full statement on the damage. I contacted the insurance company to inform them what was wrong with my device and I have still not received any feedback regarding my device. I have contacted the Tygervalley branch numerous times and yesterday(04/05/2018) when I called, I asked the person whom I spoke to that Akhona(the lady who filled in my claim form) should call me back. I still have not received feedback regarding how long this process will take.

There has been no urgency from their side, nor any effort to provide me with feedback.

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Replies (2)
Edgars
Edgars's reply04 May 2018, 11:18
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the delay with your cellphone claim .We are following up with our insurance company Finrite and feedback will then be provided to you.***/GO

Kind regards

The Edgar's Customer Experience Team

CM
Caron M's update04 May 2018, 12:14
Reviewer Update
I spoke to Lindiwe from Finrite, who now informs me that they do not cover mechanical defaults on phone repairs, since my phone is freezing it needs to go to the service provider. Why was i not informed of this from the beginning? When I asked to speak to a manager, I was informed, with an attutude, that a manager is not available. I was then placed on hold for a while, also with no results. I am so appalled with this level of poor client service and will be lodging a complaint with the Ombudsman.