No feedback on account application

I have app**** for an Edgars account online on Sunday 19 May 2018. I then called the New Accounts department to check on the status of my application. I was told to go to my nearest store since they are not allowed to give me feedback over the phone. On Wednesday, 23 May 2018, I then visited the Fourways branch. I was told they cannot see my application, I have to reapply at the store., which I did. I was told that I was going to receive an sms with the application outcome in 15 minutes. I have not received feedback, not even confirmation of my application. I am really disappointed. Edgars used to have great customer service.