No feedback , not helpful

Good day,<br> <br> Well on the 25th of March i went to pay R200 by tygervalley to my account. i used my debit card to pay. When i did the payment the slip came back saying declined but on my phone or messages my incontact showed a successful payment, i showed the teller/cashier that was helping and she informed that these kind of scenario ussually happen but the amount would be reversed by the bank in 2 days or so. i went to fnb they informed me the amount was paid out of my account, i printed my statement on when to N1 city store(since i stay close there) where is was helped by Lizeka(if i am not mistaken) , this was on the 2nd of April, i showed her my statements and explained what happened, she than \logged a call to the helpdesk"which informed her they cant sort the problem out immediately without contacting the backand gave me a reference number of *** "