1 reviews | Active since Apr 2011
No feedback from e-mail send to fashion hotline
Good day.<br> On the 10th Feb I sent an e-mail to Edgars asking if someone could assist and search an item for me. ***/S.G.N <br> <br> It is now the 25th Feb and I have not yet received any feedback.<br> I am now holding on the line with the Edgars Complained department with a \Tabang"(25 Feb @ 12:12). Who is extremely RUDE and \""yawns\"" while talking to me.<br> She has me on the phone on hold and I do not know if she will come back to me. It's been 5 minutes!<br> I have just called me and I am waiting over 10 minutes for an agent. Someone picks up the call - says nothing - I say hello and they drop the line.<br> Pathetic!<br> <br> To make matters worse - my exchange / return 30 days has expired.<br> <br> This is pathetic as now I can't even return the items.<br> <br> Can someone assist me urgently.<br> """
As per our telephonic discussion; kindly note your query will be referred to the store manager for further assistance. The items will not refunded as the 30 day has lapsed, however, a gift card or an exchange may be granted. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion; kindly note your query will be referred to the store manager for further assistance. The items will not refunded as the 30 day has lapsed, however, a gift card or an exchange may be granted. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***