jG
jade G

1 reviews | Active since Nov 2013

23 Nov 2018, 07:16

No feedback from accounts

Over a month ago I app**** for an Edgar's account.

I kept receiving calls where it only rang once or when I answered the call dropped.

I finally spoke to a gentleman who advised that he needed my payslips. Due to ***** I asked him to please call me back later because I was a bit busy at the time and didn't want to give him half my attention . A few days past and no call. I called new accounts on 8 November and they confirmed that I need to send through my payslips which I did the same day.

To date I have received no calls or communication. I feel very unsafe having sent through my private documents to Edgars and now it is sitting on someone's desk waiting for ***** to happen.

I am not desperate for an Edgar's account. I currently have an account with a different store but prefer the variety that Edgars offers. however with the lack of service and professionalism from Edgars I can foresee experiencing plenty of problems with their accounts department. Please get your act together.

0
Replies (1)
Edgars
Edgars's reply23 Nov 2018, 10:26
Official
Thank you for bringing this matter to our attention. Kindly note that we will follow up with our new accounts team and feedback will be provided to you. We apologise for the delayed feedback.
***/GO

Kind regards

The Edgars Customer Experience Team