No feedback for more than a month from Store Manager

<p>On the 23rd May I sent an email to ********** advising that I purchased a pair of Adidas takkies for my husband in March and it has a hole on it. I received a reference number and got a call from the branch that I purchased from. The manager from the Pavillion branch called me and advised me that I could bring the takkies in, I told her that I am staying in Johannesburg and the takkies was purchased whilst I was on holiday in Durban (which was stated on my email). She said I can take the receipt to another store and hear what the store manager has to say. I advised her that I do not have the receipt for takkies she said she will look and then email it through to me. Almost a month later I still did not receive a response. On the 20th June I emailed again to say that I have I got no feedback. On the 24th June I received an email to say that the store manager will be in contact with me and feedback will be provided soonest with the same reference number: ********** 254/GO. I cannot wait for her for so long. I want someone else to help me with this urgently as I do not think its fair to pay over R1000 and does not last for even for 3 months. This was purchased on my account so I dont see why it should be so difficult to get resolved.</p>