No feedback even after speaking to the manager!

I put in an insurance claim on the 31/10/15 and was advised that the consultant would contact me as he didn't have the time to process it while I was there as he was alone. (I understood) questioned how long the claim would take and was advised 3/4weeks, 4weeks later still no response. I call and get told that I can contact the insurance company myself, the number I was given doesn't seem to work so I revert back to calling the store. This time I get advised that my application is still in process and it takes 4/6weeks. By the 7th week I call in again as no-one still has not contacted me and the consultant I speak to says he will get back to me and guess what...No call back. So I go into the store and by chance get assisted by the department manager and she apologizes for my experience so far and she now promises to call me the next day after 2....so here I am at 19:19 still waiting to be called. Also please understand my frustration for opting to use this platform because calling to the store in general is a nightmare as no-one answers the phone! I hope this will get the attention of someone that will actually contact me and advise me of the outcome of my claim