SI
Sharon I
1 reviews | Active since Sept 2012
04 Feb 2016, 11:37
No feedback - do they even care
Query ***/GO <br> <br> My complaint on 26 Jan 2016 via Hello Peter - Edgars responded on 28 Jan 2016 that they will revert. To date there has been no feedback.<br> <br> I even complained on their website since 26 Jan and via emails - still nobody has contacted me/ provided any feedback or resolved the problem.<br> <br> Basically 3 means of communicating with Edgars to resolve this problem failed. This definitely shows that Edgars customer service is pathetic - did they think that if they did not respond, that the problem will be swept under the rug?????<br>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
05 Feb 2016, 10:28Hello Sharoni,
Thank you for bringing the above concerns our attention in regards to your overall service experience at our Edgars Newtown store..
Please be advised that all concerns were addressed with management initially when we acknowledged your query . We subsequently received feedback confirming that the signage was specific. It was 50% off Holiday luggage and not on all brands. According to management this was explained and the signage was shown to you.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns our attention in regards to your overall service experience at our Edgars Newtown store..
Please be advised that all concerns were addressed with management initially when we acknowledged your query . We subsequently received feedback confirming that the signage was specific. It was 50% off Holiday luggage and not on all brands. According to management this was explained and the signage was shown to you.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply05 Feb 2016, 10:28
Official
Hello Sharoni,
Thank you for bringing the above concerns our attention in regards to your overall service experience at our Edgars Newtown store..
Please be advised that all concerns were addressed with management initially when we acknowledged your query . We subsequently received feedback confirming that the signage was specific. It was 50% off Holiday luggage and not on all brands. According to management this was explained and the signage was shown to you.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns our attention in regards to your overall service experience at our Edgars Newtown store..
Please be advised that all concerns were addressed with management initially when we acknowledged your query . We subsequently received feedback confirming that the signage was specific. It was 50% off Holiday luggage and not on all brands. According to management this was explained and the signage was shown to you.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,