MB
Monica B

1 reviews | Active since Mar 2016

22 Mar 2016, 10:07

No Feedback - Call Centre can't provide feedback

I submitted a retrenchment claim with Hollard of which was approved and paid out to Edgars (2 March 2016) to settle my account. On several occasions did Hollard confirm that the full outstanding amount on my Edgars account was settled. From the time the pay-out was done by Hollard to Edgars I am trying to obtain answers from Edgars as to the reason only a portion of my account was settled (from the pay-out received from Hollard). During the past two weeks I made numerous phone calls to Edgars of which each consultant confirmed that the payment was received from Hollard - but don't know and can't provide reasons as to why only a portion of the account was settled. <br> <br> I am so frustrated as I each phone call to Edgars result in a conversation with no answers. To date no one contacted me from Edgars in this regard... <br> <br>

0
Replies (1)
Edgars
Edgars's reply22 Mar 2016, 14:37
Official
Hello monche,

Please be advised your query has been escalated to our accounts management team for further assistance regarding your account balance.

We must apologise for the frustration and inconvenience caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,