No Feedback / Bad Service

I lost my job on 3/12/2015 as the director of the firm I worked for has passed away. As a result the company closed down. I went to Edgars in Clearwater the week thereafter to claim from my protection plan on my account. The 1st week of January 2016 I phoned Hollard insurance directly and spoke to a Kashia who confirmed that they settled my Edgars account on the 15th of December 2015 already. I have phoned Edgars to confirm same and was told that the payment does not yet reflect. I asked the lady to look into it and no one has gotten back to me. In the meantime I have received sms's, phone calls and e-mails requesting payment from me. I have responded to the e-mails and phone calls advising my situation and still this matter has not been resolved. I want immediate feedback and confirmation that my Edgars account has in fact been settled by Hollard.