No Feedback, Bad Service

So Edgars I app**** for an account online on the 9th of April received an sms that stated that the my account was provisionally approved subject to submitting my documents via email or in store which I did both today is the 16th of April I have not received any feedback well it has been brought to my attention that there has been a complaint about the the same service before and for such a enormous Company it's actually very bad the call centre calls you they don't talk and then drops the phone as for the contact details you call they refer you to several other departments it's such a hassle and for your store in Menlyn Pretoria no people at the accounts department when I was eventually assisted I was told my documents will be sent I will recieve feedback in the next 15 minutes I decided to leave as it took a while and till today no feedback I would not recommend your online accounta department nor to go ask for help at one of your biggest stores in Menlyn Pretoria. And even if my account was declined I would still want to know Very unhappy