NO FEEDBACK AT ALL- HORRIBLE SERVICE

Item: Edgars
Rating: 2
Author: Segwale L

I HAVE BEEN A LOYAL EDGARS ACCOUNT HOLDER FOR YEARS NOW. LAST MONTH IF NOT NOVEMBER- I REQUESTED A CREDIT INCREASE AND WAS ADVISED TO SEND PAYSLIPS AND I DID EXACTLY THAT . SINCE THEN NO ONE HAS CONTACTED ME TO ADVISE ME OR EVEN SEND AN SMS TO ADVISE IF MY REQUEST FOR CREDIT INCREASE WAS GRANTED OR NOT.<br> <br> i AM NOT A HAPPY CUSTOMER- I DON'T BELIEVE THAT NO ONE HAS GOT MY DETAILS AS YET TO MAKE A DECISION. <br> <br> CAN I HAVE FEEDBACK OR YOU WILL LOOSE A CUSTOMER

Helpful (0)

Replies (1)

Edgars's replyOfficial

26 Jan 2016, 15:37

Hello alone,

It is with great displeasure to hear that you haven't received feedback regarding the credit limit increase. Please be advised we have forwarded this query as a matter to priority. We can understand how disappointed you are, but we assure you concrete feedback will be given to you shortly,

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply26 Jan 2016, 15:37

Official