No feedback as usual

<p>I sent a query regarding my account i have with Jet.</p> <p>On my statement this month it advised that i could qualify for a limit increase and i have sent my payslips to ********** and i received no feedback still, yet the statement states that i will be contacted in 48hours.</p> <p>I also sent a query regarding my invoice for this month.</p> <p>The statement says I have an instalment of R956.47 but my total due is R16.56</p> <p>Please advise why is my instalment so high yet my total due to pay is R16.56</p> <p>This statements confuse me so much</p> <p>As for the past three months I had zero to pay as my total due but I have still been paying some money yet the balance is not coming down and the instalment is going up.</p> <p><br />Lastly I have a cellphone insurance on my account for two cellphones that I bought through Jet, please can the cellphone insurance that I took out in 2015, please can be cancelled</p> <p> </p>