1 reviews | Active since Feb 2017

20 Mar 2017, 12:19

No feedback and refuse to assist me

<p>I upgraded my clubcard membership to the VIP over a month ago and still have received to email confirmation and no actual clubcard yet, they keep sending me statements to make payment, however I cant make a payment for something which i dont have,</p> <p>I also asked for information for a funeral plan for myself and my son and also nothing received.</p> <p>I am considering now closing my account and finding a funeral plan elsewhere since this is the type of servise i get.</p>

0
Replies (2)
Edgars
Edgars's reply20 Mar 2017, 13:53
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that you will need to visit your most nearest store to be issued with a new Club card as club cards are only issued in store. Please find the below reference number for your email ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Edgars
Edgars's reply20 Mar 2017, 13:53
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that you will need to visit your most nearest store to be issued with a new Club card as club cards are only issued in store. Please find the below reference number for your email ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.