NB
Nikesh B
1 reviews | Active since Oct 2013
27 Oct 2015, 11:02
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I am utter shocked at the poor attitude at the call centre staff and even the team leaders at Edcons call centre. You report a bad experience and nothing is done. I spoke to so many consultants that dropped the call on me and I have even spoken Ilsa and Ntsiki, who are apparently team leaders there. I keep phoning for feedback and have been given every excuse in the book. from I have escalated to an EXEC, to the area manager has resigned to the person I email has an out of office on for over a week. The company come to an end when some one goes leave or resigns? You cant even find a resolution to my problem that was having a bad experience with the store manager. I would think you would want to resolve immediately to avoid another people from having the same experience but I guess now that you have my money, why bother!!!!<br> <br> I can even see that edcon is now not even acknowledging the hello peter complaints check the supplier response. you are so far behind it is disgraceful. Maybe its time you closed your doors ???
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Edgars's replyOfficial
28 Oct 2015, 16:11Hello nikeshboo,
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, please note we have referred this query to the Regional Manager to address the manner in which the store manager handled this query.
We apologise for the overall experience, but we assure you all concerns raised on this query will be addresses accordingly.
The customer experience manager will have a discussion with the call centre staff who hanged up on you, and internal disciplinary measures will be followed, so to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, please note we have referred this query to the Regional Manager to address the manner in which the store manager handled this query.
We apologise for the overall experience, but we assure you all concerns raised on this query will be addresses accordingly.
The customer experience manager will have a discussion with the call centre staff who hanged up on you, and internal disciplinary measures will be followed, so to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Best regards,
Edgars's reply28 Oct 2015, 16:11
Official
Hello nikeshboo,
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, please note we have referred this query to the Regional Manager to address the manner in which the store manager handled this query.
We apologise for the overall experience, but we assure you all concerns raised on this query will be addresses accordingly.
The customer experience manager will have a discussion with the call centre staff who hanged up on you, and internal disciplinary measures will be followed, so to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, please note we have referred this query to the Regional Manager to address the manner in which the store manager handled this query.
We apologise for the overall experience, but we assure you all concerns raised on this query will be addresses accordingly.
The customer experience manager will have a discussion with the call centre staff who hanged up on you, and internal disciplinary measures will be followed, so to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Best regards,