No feedback

On Thursday the 16th of November 2017 I attended Edgars Cresta to open an account. The lady that assisted me captured my details on the system and submitted the supported documentation. She advised me that I will get an sms to come back to the store to complete the application. The next day I phoned the store and spoke to Tsepo, I advised him that I haven't received an sms or any response, he advised me that the system still shows "verification needed" and said that he will phone the relevant person and get back to me. Later that afternoon when I still didn't get any response and Tsepo also didn't phone me back, I phoned him again, he couldn't recall our telephone conversation at first but after a few minutes he remembered and said he will follow up again and phone me back. Today is the 21st of November 2017 and I am still waiting for Edgars to provide me with feedback. I also haven't heard from Tsepo.