MH
Maria H
1 reviews | Active since Feb 2015
25 Feb 2015, 08:59
No Feed Back Regarding Complaint
On 9 Feb I wrote a complaint regarding the availability of Samsung S5 handset that I need on an insurance claim. Two weeks later no feed back what so ever!! Can't complain about service as there is none. How long will it take to solve this?
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Replies (1)
Edgars's replyOfficial
26 Feb 2015, 14:24Hello Daleen_H,
We are deeply sorry for the overall experience. We can understand the frustration caused. Please note our buyers are still working on getting the phones delivered to stores, especially those that are highly requested by customers. We assure you once the cell phones are in stores then concrete feedback will be given to you.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. We can understand the frustration caused. Please note our buyers are still working on getting the phones delivered to stores, especially those that are highly requested by customers. We assure you once the cell phones are in stores then concrete feedback will be given to you.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply26 Feb 2015, 14:24
Official
Hello Daleen_H,
We are deeply sorry for the overall experience. We can understand the frustration caused. Please note our buyers are still working on getting the phones delivered to stores, especially those that are highly requested by customers. We assure you once the cell phones are in stores then concrete feedback will be given to you.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. We can understand the frustration caused. Please note our buyers are still working on getting the phones delivered to stores, especially those that are highly requested by customers. We assure you once the cell phones are in stores then concrete feedback will be given to you.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,