No Exchange on Low Quality Puma
On 26th August 2017 my mother bought a pair of Puma Hurricane Slides from Kolonnade Edgars. After 1 months, the upper started tearing away from the sole. Today, when we wanted to exchange the plakkies for new ones (which, according to the exchange policy can be done due to defects), they did not want to exchange the goods since the new ones we picked out were R50 more expensive. We wanted and were extremely willing to pay in the balance, but since we 'did not have the original card at hand' we could not exchange. This is completely against what is stated in their Terms and Conditions. If my aunt in Cape Town bought me a pair of defective shoes, would I also have to courier her card to Pretoria in order to exchange? *******, unhelpful amd time-wasting service.
We have escalated the complaint to the Edgars Kolonnade management to address with regards to the quality of the Puma Hurricane Slides purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Kolonnade management to address with regards to the quality of the Puma Hurricane Slides purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kind regards,
Customer Experience Team
Call Centre: ***.