MN
Maryke N
1 reviews | Active since Jul 2011
28 Sept 2015, 11:45
No email account received!!
I phoned Edgars on 21/9/2015 and spoke to Gloria Hadebe. I requested that my monthly accounts be send to me via email and not MMS. She said I would receive an account on my email within 2 days after our conversation. I am still waiting a week later. I find this very poor service from Edgars.
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Edgars's replyOfficial
29 Sept 2015, 17:18Hello mn14,
Thank you for raising your concerns with us. Kindly be advised we have emailed you the current statement. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Kindly be advised we have emailed you the current statement. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply29 Sept 2015, 17:18
Official
Hello mn14,
Thank you for raising your concerns with us. Kindly be advised we have emailed you the current statement. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Kindly be advised we have emailed you the current statement. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***