pD
phoziswa D
1 reviews | Active since Mar 2013
06 Oct 2015, 08:49
NO EFFORT MADE TO ACQUIRE PRODUCT
Good day<br> <br> on Sunday i went to purchase make up at the Estee Lauder 'Mocha\ first the lady left me standing there to look for it . Mean while i was standing by the counter
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
08 Oct 2015, 10:26Hello ladyP21,
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address with the Estee lauder consultants. Rendering excellent customer service is a priority to our loyal customers and we assure you corrective measures will be taken to avoid the re-occurrence of this nature. We apologise for the overall experience. The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address with the Estee lauder consultants. Rendering excellent customer service is a priority to our loyal customers and we assure you corrective measures will be taken to avoid the re-occurrence of this nature. We apologise for the overall experience. The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Edgars's reply08 Oct 2015, 10:26
Official
Hello ladyP21,
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address with the Estee lauder consultants. Rendering excellent customer service is a priority to our loyal customers and we assure you corrective measures will be taken to avoid the re-occurrence of this nature. We apologise for the overall experience. The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address with the Estee lauder consultants. Rendering excellent customer service is a priority to our loyal customers and we assure you corrective measures will be taken to avoid the re-occurrence of this nature. We apologise for the overall experience. The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***