NO Delivery yet billed ! Customer services escalated NO response

Item: Edgars
Rating: 1
Author: JEANINE M

Placed an order in May , still not delivered Escalated three times , no response ! Completely unacceptable I’ve been billed and received nothing !! Order ********** 85

Helpful (0)

Replies (2)

Edgars's replyOfficial

06 Jun 2019, 09:42

Dear Jeanine

Thank you once again for making contact with us regarding your online delivery.
We apologise for the disappointment caused to you.
Our online team will be in direct contact with you with feedback on the status of the delayed delivery.

Kind regards

Edgars Customer Experience Team
***

Edgars's reply06 Jun 2019, 09:42

Official

JEANINE M's updateReviewer Update

06 Jun 2019, 17:29

I have escalated 3 times to online - NO response
-You’ve escalated - NO response

This is UNACCEPTABLE

Kindly get a manager to contact myself urgently and to reverse what I’ve been charged and NOTHING delivered , NO response and tantamount to theft now

JEANINE M's update06 Jun 2019, 17:29

Reviewer Update