No delivery on your commitments

I have been complaining about the fact that my account has been debited twice amounting to almost R1900.00 since the beginning of August, and yet, no one finds the matter important enough to see it through. Despite the fact that a consultant called me to inform that the entries was reversed, no compensation what so ever has been discussed. I am prepared to share my experience with everyone on social network, and that will not be to discredit Edgars as a whole but purely cause I am sure that I am not the only customer that was taken for a ride, and yes, this was confirmed by the manager from Clearwater Branch that phoned me for the incorrect reason. This puts your reputation and integrity as a whole in question . . . . . . .