No delivery of goods and unacceptable customer care

I made an order on the online store that Edgars has and requested delivery to the Boardmans store at Clearwater Mall on 19 May 2018, around 22 June 2018, the parcel had still not arrived and I then proceeded to raise a query online as the order still shows as Transaction processing to this day. To date, i have still not received a positive response, it has been 2 months since my order and if i do not send Edgars a follow up email, no body bothers responding to me. This is not customer service and tarnishes the online experience. To date i have no parcel and there is no effort being made to assist me or send me a new parcel, this is completely unacceptable