No delivery at all

Made an online purchase on the 25th of July but up to now nothing has been delivered. On their website they say they deliver within 2- 5 working days and if there is an issue they are supposed to call and update the affected customer. In my case they haven't done any of that. I have had to call them myself more than 5 times and still nothing gets done. They have logged numerous calls for me and the last i logged reference number ( ********** 2736/go). I wouldn't have expected such from trusted brand like Edgars