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sbu C
1 reviews | Active since Nov 2016
18 Dec 2017, 12:25
NO DELIVERY
I placed my order and I was told it was dispatched on 27 November 2017. Until today the order has not been delivered. After so many calls to them, they keep on lying promising me the very same day delivery. Now I am in a situation where I value the calls and time I have spent on getting my order delivered and cancelling the order. Now what does one have to do with the company this big when they take advantage of individuals whereas if it was me not paying them I would have been charged all sorts of fees to recover their costs?
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Replies (2)
Edgars's replyOfficial
19 Dec 2017, 13:27thank you for making contact with us.Please accept our sincer apologies for the delayed delivery .Kindly note that your replacement order sent on waybill number DWN***1 and should be received within 48hrs.
Kind regards
The Edcon Customer Experience Team
Best regards,
Edgars's reply19 Dec 2017, 13:27
Official
thank you for making contact with us.Please accept our sincer apologies for the delayed delivery .Kindly note that your replacement order sent on waybill number DWN***1 and should be received within 48hrs.
Kind regards
The Edcon Customer Experience Team
Best regards,
Edgars's replyOfficial
19 Dec 2017, 13:28Thank you for taking the time in bringing this matter to our attention. We would like to apologize for the overall online shopping experience. Kindly be advised we will follow up with our online division and feedback will then be provided to you.
Your Reference number: ***/GO
Kind Regards,
The Edcon Customer Experience Team
Best regards,
Edgars's reply19 Dec 2017, 13:28
Official
Thank you for taking the time in bringing this matter to our attention. We would like to apologize for the overall online shopping experience. Kindly be advised we will follow up with our online division and feedback will then be provided to you.
Your Reference number: ***/GO
Kind Regards,
The Edcon Customer Experience Team
Best regards,