1 reviews | Active since Aug 2014
No Customer Service No regard to client service
<p>Called Edgars to enquire on mobile content cover spoke first to SHAISTA AZZIZ who had to in the first place EMAIL me my statement which to no supprise I did not receive, I was then told by her THAT MY EMAIL WAS SPELT INCORRECTLY that is the reason for not receiving my monthly statements she than advised me to call ********** 011 to enquire the mobile content fee that was added to my account with no Authentication or approval or Knowledge spoke to SHARON SEIDEBE AND WAS THEN TRANSFERED TO THE SUPERVISOR CAROLINE MOLOI she gave me REF NO: ********** 780266 and said to me that she will or WHO EVER IS WORKING WITH THE QUERY WILL REVERT BACK TO ME IN 48 HOURS , IT IS NOW 2 WEEKS LATER NO STATEMENT OR NO PROOF SUPP**** FOR ME AUTHORIZING ANY MOBILE CONTENT ON MY ACCOUNT , PLEASE EDCON BEEF UP YOUR CUSTOMER SERVICE ..</p>
Please be advised we are currently liaising with RMCS(Retail Mobile Credit Specialists)you will be receiving feedback shortly. We must apologise for the inconvenience and frustration caused.
Kindly note which is a third party company to Edcon with regards to airtime had activated the benefit on your account please be advised this is normally activated on your account when you purchase airtime via marketing sms sent to you regarding airtime specials.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Please be advised we are currently liaising with RMCS(Retail Mobile Credit Specialists)you will be receiving feedback shortly. We must apologise for the inconvenience and frustration caused.
Kindly note which is a third party company to Edcon with regards to airtime had activated the benefit on your account please be advised this is normally activated on your account when you purchase airtime via marketing sms sent to you regarding airtime specials.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Good day Edcon
Please note that I have never I REPEAT I have NEVER bought any airtime or any mobile service on my account nor responded to airtime specials SMS OR CALLS , this is really Baffling to me as the Supervisor CAROLINE MOLOI advised something COMPLETELY DIFFERENT regarding the 'MOBILE CONTENT' CHARGE, apparnely its was for cellphone wallpapers and caller tunes? now you who ever you are is mentioning that this might be MY DOING? I never aggreed no approved this mysterious charge to my account , this is really really ******* how can you Edcon allow other companies to add charges to clients accounts with no approval?
Again I request as I did 2 weeks ago? the proof of my acceptance of this service, I guess if you as EDCON did not supply the proof in the first week of this query I will never recieve it...
Please note that I will seek legal counsel to ensure I receive a proper refund and reply , as it seems that you are just brushing me OFF and supply me with BOGUS Ref No. that means nothing to me , REVERSE THIS 2 YEAR **** CHARGE!!
Good day Edcon
Please note that I have never I REPEAT I have NEVER bought any airtime or any mobile service on my account nor responded to airtime specials SMS OR CALLS , this is really Baffling to me as the Supervisor CAROLINE MOLOI advised something COMPLETELY DIFFERENT regarding the 'MOBILE CONTENT' CHARGE, apparnely its was for cellphone wallpapers and caller tunes? now you who ever you are is mentioning that this might be MY DOING? I never aggreed no approved this mysterious charge to my account , this is really really ******* how can you Edcon allow other companies to add charges to clients accounts with no approval?
Again I request as I did 2 weeks ago? the proof of my acceptance of this service, I guess if you as EDCON did not supply the proof in the first week of this query I will never recieve it...
Please note that I will seek legal counsel to ensure I receive a proper refund and reply , as it seems that you are just brushing me OFF and supply me with BOGUS Ref No. that means nothing to me , REVERSE THIS 2 YEAR **** CHARGE!!