1 reviews | Active since Sept 2011
No Customer Service - Edgars Menlyn
<p>I received a blouse for a gift in January 2017. After the first wash the lace on the blouse was ripped. So the quality of the blouse is poor, I went to Edgars Menlyn to exchange / refund. The manager at Edgars refuse to return the blouse because I do not have a slip, I explained that is was a gift. I have never seen such poor customer service in any other chain store, with or without a slip they have exchanged if it was a quality problem. Thank you Edgars Menlyn for the way you treat your customers!!</p>
We have escalated the complaint to the Edgars Menlyn mall management to address as our valued customer is not happy that you were not assisted accordingly with regards to the quality concern query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Also be advised that the store does need a gift receipt or proof of purchase for further assistance to rendered. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Menlyn mall management to address as our valued customer is not happy that you were not assisted accordingly with regards to the quality concern query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Also be advised that the store does need a gift receipt or proof of purchase for further assistance to rendered. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.