No customer service at all. !!!!!

I have logged a query with regards to a high monthly payments on my acc, I sent a mail on the 11th of May and no response up to know, don't state in your email edgars will respond to my query WITHIN 48HOURS and no responses from edgars up until today(16 May 2019) that is one statement or promise that edgars has never been able to fulfill, I wanted to find out why my repayments is so high!!!!! Even the lady at the store said I am paying a lot more then I should.