No customer service

I been an edgars customer for many years i need help i closed my account and paid the settlement amount i email them more then 14 times to close my account and was at the edgars in wonder park so that they can help me but not even them can help me and today i got message that they have handed over my edgars account to Blake & Associated for a payment of R254 acording to them it is admin fee but i cant unerstand how they can charge me for anything as i paid everything and the account is closed no one can help me... The people that work at head office are rude and inappropriate they speak to you over the phone with absolutely no respect i have more than 14 emails that i emailed them to confirm that i closed my acount in November 2020 i rate edgars 0.000 as they have no idea what is the meaning of customer support