No customer service
<p>Have a hospital policy with Edgar's. Went in to claim. They were offline and aid they would phone me back. 2 weeks already with no call back. Been a customer for 15+ years but seriously considering closing my account with Edgar's.</p>
We have escalated the complaint to the Edgars Brits Mall management to address with regards to the store's systems being offline and promising you that you will be updated when they are back up, however you have not received any update from the store and it has been two weeks already. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars Brits Mall management to address with regards to the store's systems being offline and promising you that you will be updated when they are back up, however you have not received any update from the store and it has been two weeks already. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***