No customer service

Good day, I have been retrenched 05/02/2016 I went to Edgars in Parow Centre ,I submitted my retrenchment letter/certificate of service, ID and retrenchment claim form where I was advised I require my UI-19 which I did not have, the consultant at the branch refused to assist me, I went home and called Edgars head office, I was the advised that I will be assisted I just need to provide my ID, the retrenchment claim form and my retrenchment letter, I went back to the branch and I was advised that they are not able to assist me because I do not have the correct documents,I then called Edgars again and I called Hollard, I had to borrow money for airtime and petrol to drive up and down I contact my employer numerous time via telephone and email even the consultant contact my employer and did not get hold of anyone, I was advised that my claim will be escalated to management and that I will be called by management, I got an sms to call yet again yet still no help, this has not been a very good experience, people that works with retrenchment claims must show empathy they deal with actual human beings not numbers, I want someone to contact me urgently regarding the retrenchment claim