No customer service

I was ****** of my purse on 16 December my cards as well as my ID was in there i tried making a payment on 30th but was told by an Edgars employee(canal walk) that i cannot make a payment without my card or ID. I offered her an affidavit and temp ID but to no avail could i be assisted. My question is who will be liable for the interest incurred due to this stupid rule(the reason why I say stupid is would i want to pay my hard earned money on someone else's account???) I will no longer support edgars and i will ensure that my family and friends also take there business somewhere else