1 reviews | Active since Nov 2009
No Customer Service
I went to Edgars at Eastgate today and my daughter found a top that she really like however it had loads of dirty marks on it and no other in her size. We went to pay for the other items along with the top to ask for a discount due to the marks and not other available. The attitude we got was disgusting. No we can't have a discount we must either buy it dirty or not take it. We complained and about 3 of the staff chatted in their own language and not responding to us. We were then told it was a management decision not to sell dirty items even if customers wanted them and while we were still there someone came to take all the clothing behind the counter back for sale. I was very disappointed in this customer service and attitude and won't be going to Edgars Eastgate again in a hurry.
Thank you for notifying us of your shopping experience. Please be advised dirty or marked clothes are not sold because we are required by CPA to only sell items that are in a good condition for refund and exchange purposes. We however need to apologise for the manner in which this matter was addressed. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for notifying us of your shopping experience. Please be advised dirty or marked clothes are not sold because we are required by CPA to only sell items that are in a good condition for refund and exchange purposes. We however need to apologise for the manner in which this matter was addressed. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
