AH
ANEEQAH H

1 reviews | Active since Nov 2015

06 Nov 2015, 10:54

NO CUSTOMER SERVICE

Cell phone claim lodged on 2nd November and today, 6th November, I tried calling them to get an update. I called 4 times and each time the receptionist (Mandisa) put me through to cell phone counter where nobody answers and my call dropped!!! The fifth time, and by this time extremely irritated, I ask for a Manager and Mandisa \puts me through"";15/11/06 12:59;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;625531;648;14;5;0;0;0;0;5;NULL;NULL;NULL;15/11/06 10:26;15/11/06 8:56;Thank u for THE GREAT PREVIEW EVENING :);2,00E+11;Innocentia Nokwazi Maseko ;***;Thank u for my early superb Xmas gifts that i received yesterday evening @ ROSEBANK MALL. <br> <br> I just want you to know that I truly appreciate all the effort you must have taken to organize such a perfect classy evening for your VIP customers. I did turn to be a 1st class celebration , it made me realize that im special. Thanks once again for your thoughtful Gifts it meant a lot. Please do invite me more often. Kefilwe, Clicks crew and everyone else who was involved you really really made my night so very bright it was like that sparkle of light. LOVE YOU ALL!!<br> <br> Rosebank employees you ROCK! :) KEEP IT UP<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;174363;424;14;5;0;0;0;0;5;NULL;NULL;NULL;15/11/06 10:55;15/11/06 8:58;Dis-Chem in general gives GREAT service;7,81E+12;Jaun;***;....but specifically I want to thank Jaun from the Hillcrest, Lynnwood branch. He helped me located stock that was not in the store, he kept me updated and called me back every time he said he would. He is professional and I massive asset to this company! Thanks for giving me the WOW customer experience!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;859388;499;18;2;0;0;0;0;2;NULL;NULL;NULL;15/11/06 10:44;15/11/06 8:59;The stuff has bad attitude;;It the only male in the branch;***;Today went to post office to certify documents and their copy machine was not working. The guy advised me to go make copies in the near by shop so he can certify them for me and when I came back with the copies, he started complaining that I had so many copies and I must go to the Saps to certify. I asked him before I even gave him the copies that \what is the maximum number of copies that he can certify\"""

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Replies (1)
Edgars
Edgars's reply06 Nov 2015, 12:59
Official
Hello laylanaeem,

Thank you for raising your concerns with us. As per our telephonic discussion, we would like to apologise for the overall experience. Please note we will notify management of the lapse in service. Please be advised as promised, an email will be forwarded to Finrite so to validate whether the handset will be repaired or there will be a pay-out. You will be copied on that email.

The reference number for your complaint is: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edcon customer experience
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