No customer s****s

<p>Hi, I was at Red square this weekend. I was very unhappy with the service. Firstly the consultant was not helpful. I found the product on my own. I get to the till and the cashier does the transaction incorrectly. Due to her negligence i lost the Thank You points that Edgars had given me. According to the manager theres nothing they can do. I called him useless as I had lost my pooints due to their negligence, He was very rude and refused to give me back my receipts, I had to grab it from his hand. The others workers in the store were laughing about it and said if the customer screams at you then you must scream even louder. Is this how you treat a customer? </p>