NO CUSTOMER CARE SKILLS WHATSOEVER!

Was at Edgars Traderoute Mall on Friday 29th May. Stood in the que for over 30 min! On enquiry to speak to the manager the cashier tagged as Matlodi told me her store manager called Pule is busy at the back. I asked her to call the manager as I wanted to tell him to open more tills as it was month end, with only 3<br> tills open at peak hour on a Friday wasn't cutting it. Matlodi then informed me that her manager Pule has disconnected their phones from calling him as he doesn't want to be disturbed. So it would seem he is far too busy with far more important things than attending to menial duties like making sure customers are catered to. My request to Edcon is to hire another manager that will cater to customers whilst Pule is busy with whatever it is he MANAGES. As a retail industry it's imperative you employ managers who can make sure that at peak times you have all hands on deck. You teach cashiers to communicate with customers in the que that your systems are offline hence the added delay. Using old typed out pieces of paper and sticking them on the counter and expecting your customers will read them is extremely narrow mindedness. Not everyone can read! Shouldn't managers know