No communication or acceptance of issues

I have been an edgars client for the last 9 years... have also worked for the group on a part time basis whilst studying... I have never been treated worse by another company leave alone another edgars branch.. went valentines shopping on the 12th of February 2018 to the Edgars store at Pavilion Durban get to the till ask cashier to please put 1 item on my debit card and 1 on my account.. she (Reggy)said its fine she will do it all at once I asked are you sure yes... to me it was sheer laziness because she did want to bill me twice.. messed the entire transaction up... didn't print any of my gift receipts double charged my debit card... ask 4 or 5 ppl to try and fix it... went to another system told another lady 2 print a gift receipt took my cell number and said if the money is not reversed I must come back tomorrow.. did ask how far away I stayed or when will it be convenient for me 2 get my money back... so I called the manager a lady named Sameera comes to the till " oh I apologise will call you first thing in the morning" waited till 14h00 the next day had to take of from work because I called edgars and could not get through to Sammera or Tabiso (store manager) 3 calls on separate times during the day... go to the story that afternoon on the 13th another manager Radeem says oh I was suppose to call you bt I didn't.. still no one asked how far u travelled or how did you get here or let me introduce u 2 our store manager he will explain... took my details again and now says it will take 5-7 working days to return my money... so I call the customer complaints division sit on a 13min call to explain what has happend.. updated my details again... today the 19th of February still have not received a call... call the branch again and ask for Radeem... she's not in then ask for Tabiso... he says yes he knows me I laid a complaint with head office... he says sorry someone will call me.. Sammera calls me 10mins later or I'm sorry Mr Moonsamy I had a number with one digit off I kept leaving voice messages this is after updating my details 3 times and leaving my number in store... easy way out I would say... still till now no reversal or a phone call from a company that will offer u personal loans daily via sms to a number they don't have conveniently... I am in the process of closing my account and feel more the disappointed and dissatisfied with the lack of care for a customer