No communication in 3 weeks

I’ve complained before about the lack of communication from the Edgars accounts department. I’ve app**** for a new account 3 weeks ago, and I am still waiting for as much as a phone call or message from them regarding my application status. If I don’t call every 3 days or so to enquire about it I would never found out that a document was missing from the application. And after sending it 3 times at least I now found out that the application took so long that I have to send more recent bank statements. The last response I had from Edgars was after my first complaint on HelloPeter and even that was written in a we-don’t-care-you-are-the-stupid-customer-who-cant-provide-is-with-the-correct-paperwork attitude. I hope to finally get a response from someone this time who can assist me with my application and whether or not they actually received all the relevant documents.