No Communication!

On 09-05-2020 I placed an online order. I have first tried sending emails to *********** just requesting an estimated delivery date or status of my order. No response. I started phoning the call center once a week since 22-05-2020 just to get an update on the status. The first time I was told that due to backlog my parcel has not been shipped yet.

The second time I was told that the couriers were supposed to have picked up my parcel for delivery, but failed to do so. I was told that Edgars would contact the couriers for an explanation and that I will be updated. No response to date.

The third time I was told the couriers have collected my parcel and that delivery should happen in that week (week of 25-05-2020). No parcel. No communication.

On 04-06-2020 I finally decided that I will cancel my order seeing as it seems that it will never be delivered. I am pregnant as well and now believe that nothing that I ordered will fit me anyway.

I was also told that the parcel will not be cancelled immediately due to this lockdown nonsense. Note - another week has passed and no parcel has been delivered.

Now I am in a position were I can't even physically go to the shop to buy what I need, because my account has not been refunded (I payed for the online order via my thank you account). And still there has been no communication from Edgars/Edcon.

Total disgrace of a company. They should just shut down their online platform if they can't render the service.